Payment
We take Paypal! Clicking on the cart buttons will add items to your paypal shopping cart. When you're ready to submit your order all you have to do is enter your email and paypal password. If you don't have a Paypal account and don't want to make one that's fine - you can just enter your credit card info when you checkout.
If you've never used paypal before click on the link above and sign up! It doesn't cost anything and there are no tricks to it. It's simply a payment tool designed to make credit card transactions fast and easy by using your email address as identification.
If you need to send a money order or cashier's check please contact order@hansenhobbies.com listing the items you want so we can give you the correct total and the mailing address. Please also include your shipping address in the email. When you send a money order please printout and include your order list (easiest done by using our online shopping cart and printing it out). Do not send a money order without emailing us first.
Contact
- Questions or comments? Send an email to chris@hansenhobbies.com
- For questions about this web site please email webmaster@hansenhobbies.com
- Please use order@hansenhobbies.com for ordering purposes only, and not for general questions or comments.
Shipping
We charge a flat $4.95 shipping and handling charge for any size order in the US. Depending on size and content orders will either ship USPS first class or USPS Priority. Orders over $75 always ship Priority. Most orders ship in 0-2 business days. If you need something in a hurry please let us know and we'll try and get it out faster. We can use your fedex or UPS account to ship but it will likely take extra time to make those arrangements.
International Shipping
We're proud to say that we have customers in 32 different countries. We're happy to ship internationally but you need to contact us first (order@hansenhobbies.com) listing your location and the items you want. We'll tell you if you need to pay more for international shipping. Not asking us about international shipping rates will likely only cause your order unecessary delay.
In many cases due to an item's small size and weight we can ship internationally for no additional cost. Check the "Shipping and Packaging" tab of the item's product page to see if you can order them item without having to contact us for a shipping quote.
Large orders / Resellers
We're always looking for resellers for our products! If you're interested in ordering in large quantity and/or in reselling our products please contact us (chris@hansenhobbies.com) for information.
Problems?
Having trouble with a product that you purchased here? We don't list warrantees for our products because we'll always be willing to help you out. If you're dissatisfied in any way just send us an email and we'll try to solve your problem. We're not enjoying ourselves if you're unhappy.