Payment
We take Paypal and credit cards (if you don't have a Paypal account)! Clicking on the cart buttons will add items to your paypal shopping cart. When viewing the shopping cart pressing the "Continue Shopping" button will take you to our main products page, or you can use the back button in your browser to go back to the page you were viewing. When you're ready to submit your order all you have to do is enter your email and paypal password. If you don't have a Paypal account and don't want to make one that's fine - you can just enter your credit card info when you checkout.
If you've never used paypal before click on the link above and sign up! It doesn't cost anything and there are no tricks to it. It's simply a payment tool designed to make credit card transactions fast and easy by using your email address as identification.
If you need to send a money order or cashier's check please contact order@hansenhobbies.com listing the items you want so we can give you the correct total and the mailing address. Please also include your shipping address in the email. When you send a money order please printout and include your order list (easiest done by using our online shopping cart and printing it out). Do not send a money order without emailing us first.
Contact
For technical questions or comments, reseller or bulk purchase inquiries, or general information, please send an email to chris@hansenhobbies.com
Please use order@hansenhobbies.com for questions concerning orders such as shipping method/time/cost, stock and order status, and pricing.
Shipping
We charge a flat $4.95 shipping and handling charge for any size order in the US. Depending on size and content orders will either ship USPS first class or USPS Priority. Orders over $75 always ship Priority. Most orders ship in 0-2 business days. If you need something in a hurry please let us know and we'll try and get it out faster. If you place a small order and notice that the postage cost was less than $4.95 please don't be upset with us - it takes time and materials to handle orders, and on the bright side if you place a larger order there is a good chance we will have to subsidize the shipping costs by a fair margin. Overall our shipping costs average very close to $5 per order.
We can use your fedex or UPS account to ship but it will likely take extra time to make those arrangements.
International Shipping
We're proud to say that we have customers in 32 different countries. We're happy to ship internationally but you need to contact us first (order@hansenhobbies.com) listing your location and the items you want. We'll tell you if you need to pay more for international shipping. Not asking us about international shipping rates will likely only cause your order unecessary delay.
In many cases due to an item's small size and weight we can ship internationally for no additional cost. Check the "Shipping and Packaging" tab of the item's product page to see if you can order them item without having to contact us for a shipping quote.
Sales Tax
Unfortunetely, we do have to charge sales tax if your order is shipping to Illinois. Our rate is 8.75% and will be applied to the entire order including shipping. If you are using the materials for resale we do not have to collect sales tax, but we need you to send us a CRT-61 (available here) to keep on file. If you find any of this as irritating as we do, we encourage you to support proponents of free market ideas during your next election cycle.
Large orders / Resellers
We're always looking for resellers for our products! If you're interested in ordering in large quantity and/or in reselling our products please contact us (chris@hansenhobbies.com) for information.
Problems?
Having trouble with a product that you purchased here? We don't list warrantees for our products because we'll always be willing to help you out. If you're dissatisfied in any way just send us an email and we'll try to solve your problem. We're not enjoying ourselves if you're unhappy.